Don’t get caught out by the unexpected – Steve Lambert – Ep 75

In the last couple of weeks the world has shown how the only predictable thing for many of us who deliver technology is the unpredictability of what we have to deal with, from the massive data breach at British Airways to the catastrophic impacts of hurricanes on both the western and eastern sides of the globe, these are incidents that we should be prepared for, the question is, are we?

If your organisation was impacted by something like a hurricane, causing flooding and power outages how would you react? If you’d suffered a data breach, what would you do? Who would you turn to? What’s the plan?

Planning for these incidents is a crucial part of modern business practice, in some cases it is mandated while in others we appreciate the value of planning and develop continuity and incident response plans. However, for some of us, we don’t have one, or if we do, we are not sure where it is, or whether it works!

So, what if you don’t have a plan, or not sure if your plan has value? Then this episode of the podcast is for you as we look at business continuity planning, with my guest continuity planning consultant Steve Lambert of Biscon Planning.

Steve has many years’ experience in the industry at both Biscon and previous to that working in local government emergency planning. In this episode Steve shares his business planning experience to outline some of the steps that you should be taking to ensure, that in the event of an “incident”, you have a plan to overcome it and not get caught out.

I chat with Steve on a range of topics, why do we need a plan at all? And how continuity planning goes beyond IT. We discuss the types of incidents you need to plan for and compare the differences between operational and enterprise risks.

We look at the evolving incident landscape and how data breach is now a key part of continuity planning. Steve then takes us through some of the steps you need to consider when building a plan, from understanding risk appetite, to impact assessment. We also look at the importance of testing plans and crucially how it’s not only your plans, but those of your suppliers, if they have a critical failure do you know how it impacts you?

We wrap up by looking at some practical steps, including how Biscon can help you with a free review and ways you can highlight the importance of planning across your business.

The importance of incident planning cannot be underestimated, and Steve provides some great tips on how to build and test your plans.

To find out more about Biscon and their services you can visit them at https://www.biscon.co.uk/ and follow them on twitter @bisconplanning

If you’d like to test how you would respond to an incident, you may like to follow this scenario shared recently on the BBC’s website.

Until next time – thanks for listening

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Logging and learning your public cloud – Colin Fernandes – Ep 74

In the last of our series looking at the shift to public cloud, we discuss getting the best from your cloud and the value of understanding the behaviour of your cloud infrastructure.

Initially the move to cloud was seen as a way of delivering lower cost infrastructure or test and dev environments. However this is beginning to change, today more than ever this move is driven by agility, flexibility and reducing time to delivery, a focus on outcomes rather than cost and technology. This shift is a positive, technology investments should always be about the outcome and a broader end goal and not technology adoption for technologies sake.

When attempting to achieve these outcomes it’s important that our platforms are performing and delivering in the way we need them too, the ability therefore to log, analyse and gain useful insight into the performance of our estate is a crucial part of making sure our public cloud investment is successful.

On this show I’m joined by Sumo Logic’s Colin Fernandes as we look at public cloud, the value of what it delivers and how an understanding of its performance is crucial to not only help achieve desired outcomes, but to do so while still meeting those ever-critical security and governance requirements.

Colin is a self-proclaimed IT veteran with 32 years’ experience in the industry, starting out at ICL and arriving at Sumo Logic via the likes of IBM and VMware and that longevity in the industry puts Colin in a great position to comment on what he sees in today’s market and how cloud has and is disrupting our use of technology.

We start by looking at the similarities Colin sees in today’s shift to cloud to those early days with VMware. We also discuss how organisations are starting to look at cloud as a way to drive new applications and innovation and how this is as much about a cultural shift as it is technology.

We chat about big shifts in focus, with the adoption of serverless and modern design architectures such as containers and the increasingly pervasive ability to utilise machine learning and analytics. We also explore the problems that come with cloud, particularly those “day one” problems of monitoring, security and compliance and why it’s critical that security be part of the cloud delivery cycle and not an afterthought.

We finish up talking about Sumo Logic and what they bring to the market and how their ability to analyse and use data from their customers can provide them with the valuable insight needed to achieve value from their cloud investment.

This is a great time to find out more about Sumo Logic as this week (Starting 12th September 2018) it’s their annual user conference Illuminate, you can track the event via their live keynote stream and you can find that on www.sumologic.com where you can also find more info about what they do.

If you want to follow up with Colin you can find him on LinkedIn as well as via email cfernandez@sumologic.com

I really enjoyed this chat, with Colin’s experience in the market he provided valuable insight into public cloud and how to get real value from it.

Next time we are looking at the world of incident management, how to plan for it and how to ensure a technology disaster or data breach doesn’t catch you out.

Until then, thanks for listening.