Recently I’ve been doing some work with a number of our partners at one of our major accounts, to help them meet their business critical deadlines around this time of year. Now it’s all up and running I thought i’d share what we did… St. Nicholas manufacturing and logistics is a global toy maker and logistics company head quartered in LapLand (Ok so you know where this is heading!), these guys are a very long established business, however they are always keen to innovate, so this year we have brought some of our leading partners together to help them meet all of there varied business needs. Most of the year, St. Nicks are busy manufacturing toys… but this time of year the business scales up massively. They receive global orders, through multiple communication channels ranging from email, online ordering, individual meetings and their traditional method of handwritten note. From order, and these guys take orders up until Christmas Eve, the toys are manufactured individually and it can be literally any toy on the planet, which are delivered in a massive logistics project, with each product delivered around the globe on a single day, Christmas Day. This all presents a huge set of challenges, as it does for any global business, especially businesses that have huge peak in compute requirements. St. Nicks certainly have that challenge, the scale of their requirements for a 6 week period at the end of the year is huge, however once December 26th rolls around business returns to normal levels. Traditionally of course these guys would have invested huge amounts in an infrastructure that would of had to of scaled to meet these once a year needs, while the infrastructure would idle for the rest of the year… however it would still be powered and cooled and maintained costing St Nicks serious money throughout the year. Alongside the needs for a flexible infrastructure, St Nicks also have some large data security challenges, they keep information from billions of customers, that information is critical until production is complete, it then needs archiving away, while continuing to remain hugely secure. They also retain some massively sensitive information in what they term their “naughty or nice” datastore,it is critical this datastore is only ever accessed by authorised personnel. Their final challenges are around the massive network of external lifestyle verification engineers (E.l.v.e’s) the Elves spend around 6 weeks visiting customers around the globe taking orders on their mobile devices, so the security of these devices is highly important to the business. As you can see their requirements are wide ranging, but fortunately for them this year we’ve been able to pull together some of our industry leading partners to deliver the ideal infrastructure.
Infrastructure to deliver Christmas
Hybrid all the way was the answer to the scalable infrastructure challenges – we needed both a scalable local infrastructure to support the requirements for most of the year, however we then utilised a range of hybrid technologies to allow us to massively scale our infrastructure for the hectic 6 week period leading up to December 25th. This was easily done, with a mix of Windows Server, System Centre and Azure to deliver our compute and NetApp clustered OnTap, NetApp private cloud storage and Softlayer datacentres to deliver our storage infrastructure that allowed us to retain control of our data and its location, while been able to integrate it with cloud compute as and when necessary. The use of System Centre and HyperV on premise also allowed us to migrate our key production and delivery systems into Azure seamlessly to use the massive compute provided by a global hyperscale environment to process our manufacturing, orders and logistics planning during the critical 6 week year end window. We housed a large part of our internal compute in a Softlayer datacentre, using Softlayers unique ability to provide hardware quickly and easily in an Infrastructure as a Service model, and with their high bandwidth connections into HyperScalar platforms, this allowed us to easily integrate cloud compute when we needed it. Our Clustered OnTap NetApp storage has allowed us to deliver both scale up and scale out, with the ability to move data completely non-disruptively into both higher powered controllers and super fast flash disks to allow for extremely quick data analysis and reporting, While integration with both our NetApp private storage housed at Softlayer and NetApp cloud OnTap ensured we could easily move data into our public compute facilities. This provided us with extreme flexibility and Christmas agility which is critical to this unique business.
Protecting our Christmas Data
The protection of this data is of course critical at St Nicks. it’s key that the personal data they receive meets strict data governance rules, which we also ensure only the correct staff access the relevant details. Varonis, our data governance expert partners, had the answer, their DatAdvantage solutions, ensures that we are fully aware of who has access to what data and we can quickly identify any data that erroneously ends up stored in areas where it shouldn’t, allowing us to quickly address any data storage policy breaches, as well as identifying that all users have correct and appropriate permissions. Protecting this data is of course a key aspect of any data infrastructure strategy, our use of Catalogic DPX allows us to protect key systems quickly and effectively, but critically, especially during the height of St Nicks business, the ability to recover any data, almost instantly, back into the production environment is key to ensure that the no significant downtime occurs due to data loss. Catalogic ECX also allows us to fully catalogue our data environment so we know where any piece of data is at a given time, regardless of it’s location, on-premise, hybrid based our cloud based. When the rush is over, we go through a significant archiving project, our partners at Waterford software help us to move data into our long term cloud archive, interfaced by the addition of our Panzura archiving controller, allowing us to have access to the most local data in our local cache while allowing long term archival of data in very low cost and highly resilient cloud object stores. This management ensures our local infrastructure is kept lean and not overrun with aged and stale data. In the New Year we will introduce Actifio into the infrastructure which will allow us to efficiently take a copy of the production data set, which can presented to multiple other parts of the business for test, dev, QA and DR seamlessly.
The last element of this years project was to enhance the protection of the many thousands of mobile devices in use by the E.L.V.E.’s. It was important to us that these devices where both secure and that we could protect the data on them. For this we introduced two partners Druva and WinMagic to the infrastructure to manage the range of devices in use, from Tablets to Smartphones (IOS, Windows and Android). Druva allow us to deliver both backup and data leakage controls to the mobile devices, using their Druva InSync product ensures that data is protected on each of the mobile devices and seamlessly sync’d back to our data centre datastores, ensuring we protect this critical information. The InSync Data Leak Prevention tools also ensures that data only ever travels where it needs to and this is critical when you look at the sensitivity of the data the E.L.V.E’s are handling. Finally of course it’s important we protect the data on these devices as inevitably with such a large mobile workforce, occasionally these devices are lost or end up in places they shouldn’t, so of course we deploy device encryption across this large estate, now over such a wide range and large number of devices, encryption management can be a real headache, so this year we’ve introduced WinMagic into the infrastructure and this has allowed us a single management platform to control all of the different encryption elements in play from the range of mobile operating systems St Nicks are utilising.
Christmas Rush Begins
As you can see it’s been a busy few weeks, but all of those partners that we’ve been able to work with this year have all delivered real value to St Nicks operations allowing us to deliver a flexible, resilient, scalable infrastructure, where we are managing and securing the huge amounts of data that the enterprise generates, we’ve also been able to add security of both data and devices to the thousands of mobile users that St Nicks employs. Fingers crossed as the big day arrives for our friends up in LapLand, the new efficiencies and capabilities we’ve added this year, will allow St Nicks to carry out their great work even more effectively that ever before and that when you all wake up Christmas Day, you’ll see the fruit of our labours around the bottom of your tree!
OK then, hopefully you’ve all figured out, that of course we are talking about about Santa’s workshop and sadly I’ve not been involved in delivering his infrastructure this year, because of course none of us know how that job is done… and even if I was involved, it would be very remiss of me to share it all with the world! Of Course if Santa did indeed use IT in the huge logistics operation that he carries out, then the challenges above would certainly be a reflection of parts of his business! and you’d think cloud compute, agility, data management and security would be right up there on the list, as they have been with many customers I’ve worked with this year. However all the partners and technology I’ve mentioned have all played a part in projects I’ve worked on this year and all provide leading solutions to complex business problems and Santa wouldn’t go wrong deploying any of them! Well I hope you’ve enjoyed this little Christmas BLOG and for those who’ve read this BLOG this year thank you, hopefully I’ll be able to welcome you back next year with some more tech based articles. In the meantime to you all have a Great Christmas and I Wish you well for 2015.